On Wednesday, April 9th, NTT ExC Partners announced in a press release that it had adopted Cinnamon AI's RAG system, "Super RAG."

NTT ExC Partners introduced "Super RAG" to its help desk, which handles inquiries about the common IT system (procurement operations) it provides to NTT Group companies, and announced in a press release that by promoting efficient help desk operations through high response accuracy, it has achieved the following:

● Highly accurate answer generation based on unstructured documents
(Achieves approximately three times the accuracy of responses compared to tuning results of other companies' RAG systems)

● Reduce time spent searching manuals and specifications, and time spent responding to inquiries

● Reduce dependency on individuals when handling inquiries

The company alsoBy utilizing the knowledge gained from the introduction of "Super RAG" such as model tuning and application to actual business, we will support the streamlining and sophistication of business operations through our generative AI introduction consulting business, both within and outside the NTT Group.It states that.


▽ NTT ExC Partners press release can be found here
Using generative AI to improve the efficiency and sophistication of help desk operations: RAG system achieves response accuracy roughly three times higher than before