Procurement system help desk operations achieve three times the accuracy of LLM responses, promoting operational efficiency

We have begun providing Cinnamon AI's proprietary RAG system, "Super RAG," for the help desk operations of the procurement system of NTT ExC Partners Inc. (NTT ExC Partners, Head Office: Chiyoda-ku, Tokyo; President and CEO: Shinji Yano; hereinafter "NTT ExC Partners"), a company that provides a wide range of services including consulting primarily in the field of human capital.

In the help desk operations of the procurement system provided by NTT ExC Partner, operators use LLMs (large-scale language models) when responding to various inquiries from customers. The incorporation of "Super RAG" has enabled LLMs to refer to complex documents (unstructured documents) such as manuals and specifications that contain figures and tables with high accuracy, achieving three times the accuracy of answers compared to the previous system (measured by the company). Furthermore, the ability to instantly and accurately search large volumes of documents has also succeeded in improving the efficiency of operators' response confirmation work.

Going forward, NTT ExC Partners will continue to promote performance improvement using Super RAG in help desk operations, which require tacit knowledge and experience, and will also collaborate with Cinnamon AI to consider introducing Super RAG to other operations.

■ Cinnamon AI's "Super RAG" can utilize unstructured documents including charts

Cinnamon AI's "Super RAG" is a unique AI product that can build LLMs that analyze complex documents such as tables and figures and generate highly accurate answers without tuning. It is said that 80% of the data held by companies is unstructured data that is not suitable for data utilization. It uses unique document analysis technology to perform advanced analysis and optimal structuring according to the content type*, realizing business automation by generating LLM answers using the RAG system.

Super RAG can be introduced in a wide range of business processes, for example, by easily importing a huge amount of specialized documents such as financial statements, technical information, and company regulations, and the LLM can quickly generate appropriate answers*. It can also be used for tasks that require specialized knowledge such as responding to inquiries, creating business plans, writing reports, and predicting incidents, as well as low-volume, high-mix tasks that require tacit knowledge. *The accuracy of answers varies depending on the type of document.

Complex documents including figures and tables that can be used with "Super RAG" (image)

■ Overview of NTT ExC partner companies
NTT ExC Partners, Inc.
URL: https://www.nttexc.co.jp/
Address: Palace Side Building 7F, 1-1-1 Hitotsubashi, Chiyoda-ku, Tokyo
Established: October 1991
Representative: Shinji Yano, President and CEO

[Business Description]
NTT ExC Partners, Inc. provides solutions in the HC field with the aim of contributing to the enhancement of "CX (Customer Experience)" through the improvement of "EX (Employee Experience)."
In the broad areas of "work," "learn," and "life," we will provide digital transformation solutions that utilize system and institutional operational knowledge and data to develop total solutions that contribute to improving engagement, such as consulting to improve workability and job satisfaction, support for personal growth and career development, personnel data analysis, health management support including surveys, and programs for employees returning from leave.
We provide multifaceted services to address our clients' business challenges, and our mission is to contribute to the realization of a sustainable society and the achievement of the SDGs.

■ Related pages

NTT ExC Partners"Super RAG”Introduction Interview
https://cinnamon.ai/news/20250402-nttexc-super-rag-interview

Cinnamon AI "Super RAG"
https://cinnamon.ai/ai_model/super-rag/

*"Super RAG™" mentioned in this press release is a trademark of Cinnamon Co., Ltd.