Hello. I am in charge of public relations for Cinnamon AI.

The AI market is currently experiencing rapid growth of approximately 53% per year, and it requires a great deal of effort to comprehensively compare and consider the AI products that are being released into the world every day. However, it is said that the types of AI can be broadly divided into four categories, and simply researching while understanding these categories can reduce the effort required for consideration.

In this article, we will explain the four categories of AI and introduce the types of tasks in which AI can demonstrate its strengths.

(Reference materials:https://www.eurasiagroup.net/live-post/ai-in-china-cutting-through-the-hype)

Internet AI

This is AI used in web services. This refers to technology such as video apps that provide recommended videos tailored to the user, and news apps that change content based on viewing history. Since it is an AI technology used behind the scenes of services that you interact with on a daily basis, it may not be recognized as an AI technology.

(Reference) https://ec-orange.jp/ec-media/?p=21601

Business AI

AI that supports business decision-making and customer understanding. This technology allows AI to perform tasks that repeatedly occur in offices, such as processing documents and providing the same guidance to customers over and over again. The uses of business AI can be broadly divided into the following five types.

Customer support:
・Response by chatbot
・FAQ suggestions at call center

Business process:
・Document digitization (AI-OCR)
・Document search/knowledge search, etc.

Professional support:
・Read the contract and extract the main points
・Reading and classification of accounting documents, etc.

Sales process:
・Analysis of call content of excellent salesmen

Big data analysis:
・Detection of email fraud (instructing customers on things they should not do)
・Inventory management, demand forecasting, etc.

(Reference) Ministry of Internal Affairs and Communications Current status of operational efficiency 2018 edition
https://www.soumu.go.jp/johotsusintokei/whitepaper/ja/h30/pdf/n4500000.pdf

Recognition AI

This is an AI mainly used for image recognition.

Example solution:

・Identification of individuals using surveillance cameras
・Technology to identify diseases from medical images

Autonomous AI

This is an AI technology that is used to improve work efficiency and autonomous driving using robots in factories.

Example solution:

- Sorting and transportation work in warehouses using robots, etc.
・Recognition of obstacles and possible routes in autonomous driving, etc.

[Reference video]Amazon Kiva robots – Amazing robots work in Amazon

summary

We introduced four categories of AI. The United States and China have gained market share in most of these four areas, but Japan is the most advanced when it comes to business AI. In Japan, there is still a lot of unproductive work compared to other countries, and the working population is expected to decrease in the future, so Japan is relying on AI to support tasks such as office work that were previously done by humans. It is said that this is because it is highly necessary.

Cinnamon AI provides solutions in the field of Business AI, including the AI-OCR product "Flax Scanner". We provide consulting tailored to customer issues, such as operations that require a review of processes or operations that are considering cost reduction. Download the materialshere　from.

(Written by: Minori Morita)