- insurance
Achieved significant operational efficiency through digitization of benefit claim procedures using AI-OCR
Sumitomo Life Insurance Company- AI-OCR
business challenges
Conventional benefit claim procedures require time, including requesting and returning claim documents, to payment. In addition, since inputting information on received claim documents is time-consuming, there was a need to digitize the benefit claim procedure so that everything from uploading the required documents to reading the required items could be completed online.
Deployment solution
AI-OCR for the life insurance industry
Solution features
- Highly accurate reading of billing documents from low-resolution camera images
- High-speed AI-OCR reading is possible for immediate reflection on smartphones and apps
- Automatically determines whether benefits are eligible for payment
Benefit claim procedure digitization service flow
Benefits
The days used to order and return claim documents are no longer required, and payment can now be decided on the same day of the procedure. Additionally, AI-OCR has made it possible to automatically read non-standard forms such as medical statements, simplifying billing procedures and improving operational efficiency.
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